Privacy Policy

Last updated: January 2026

RAYS Guesthouse ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or make a reservation.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and nationality.
• Booking information: travel dates, room preferences, number of guests, dietary requirements, and special requests.
• Payment information: processed securely through our payment provider. We do not store full card details on our servers.
• Communication data: any messages or enquiries you send us via email, our contact form, or phone.
• Usage data: information about how you interact with our website, including pages visited and time spent. This may be collected via cookies.

2. How We Use Your Information

We use your information to:

• Process and confirm your reservation;
• Communicate with you regarding your stay, including pre-arrival information and post-stay follow-up;
• Respond to enquiries and provide customer support;
• Comply with legal obligations, including immigration and tax requirements where applicable;
• Improve our website and service offering (using aggregated, anonymised data).

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following bases:

• Contract performance: to fulfil your reservation and associated services;
• Legitimate interests: to improve our services and communicate with past guests;
• Legal obligation: where required by Maldivian law or international regulations;
• Consent: where you have explicitly opted in, for example to receive promotional communications.

4. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records are typically retained for seven years in compliance with financial regulations. You may request deletion of your data at any time, subject to these legal obligations.

5. Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience. We use essential cookies (required for the site to function) and analytical cookies (to understand how visitors use the site). You can disable cookies in your browser settings, though some features may not function correctly if you do so.

6. Third-Party Services

Our booking system is operated through Sirvoy, a third-party reservation platform. When you make a booking, you will also be subject to Sirvoy's privacy policy. We use Google Fonts, which may collect anonymised usage data in accordance with Google's privacy terms.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The right to access a copy of the data we hold about you;
• The right to correct inaccurate or incomplete data;
• The right to request deletion of your data (subject to legal retention requirements);
• The right to object to or restrict processing of your data;
• The right to data portability.

To exercise any of these rights, please contact us at azayabeachmaldives@gmail.com.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Transfers

RAYS Guesthouse operates in the Republic of Maldives. If you are accessing our website from outside the Maldives, please be aware that your data may be transferred to and processed in the Maldives, where data protection laws may differ from those in your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our website after changes are made constitutes your acceptance of the updated policy.

11. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

RAYS Guesthouse
Thulusdhoo Island, Kaafu Atoll, Republic of Maldives
Email: azayabeachmaldives@gmail.com
Phone: +960 981 1102